Effective Communication

The following excerpt from Seth Godin’s  blog post today was forwarded on to me by one of my colleagues.   It  reads:  

When talking to an amateur, to a stranger, to a newbie, to someone who isn’t committed, the best path is clarity, which means simplicity. Few choices, no guessing, no hunting around.

When talking to a fellow professional, to a peer, to someone in the same groove as you, the goal is to maximize useful density of choice. Put as much power in the hands of the user as possible.

Should you choose to embrace Seth’s comments above, please remember that there is an underlying assumption.     The assumption is that you have mastered the skill of listening.   Whatever the situation you must listen to understand in order to be understood.